1. Supporting Research: Environments, Administration and Libraries. An OCLC Research Report [By] John MacColl [and] Michael Jubb. OCLC Research. (US) http://www.oclc.org/research/publications/library/2011/2011-10.pdf
2. Jerry Jenkins gives a summary from the British Library’s research at http://www.alissnet.org.uk/uploadedFiles/images/coventry2011jenkins.ppt
3. Higher Education and Emerging Technologies: Student Usage, Preferences, and Lessons for Library Services Erin Dorris Cassidy, James Britsch, Glenda Griffin, Tyler Manolovitz, Lisa Shen, and Linda Turney, RUSQ vol 50 no 4
Report of a study of use and preference of popular Internet and communication technologies among students at Sam Houston State University (SHSU). Interestingly interest in use of various channels and software for communication from the university varied between 56.3% interested in asking the library questions through text messages and 54.3% interested in checking out e-books to less than 5% interested in using second life and 10% interested in using Twitter for this type of communication.